Return, Refund and Cancellation Policy

 

Returns & Warranty Policy

All sales are final. Barebone does not accept returns, exchanges, or refunds for any reason, including but not limited to change of mind on size, color, fit, or style.

Washed or Used Items

Items that have been washed, worn, or used in any way are no longer eligible for any claim, faulty or otherwise. Washing or use is considered acceptance of the product in its current condition.

Warranty Window

Claims for faulty items must be raised within 7 days of receiving your order. Claims raised after this period will not be honored, with no exceptions.

Faulty Item Claims

If your item is genuinely faulty and within the 7 day warranty window, the following process applies:

• Contact us at @barebonestore within 7 days of delivery with a proof of unboxing video. Claims without this documentation will not be considered
• All faulty claims are reviewed and approved at our sole discretion
• Approved faulty items must be shipped back to us before any replacement is issued. We do not send replacements in advance
• The item must be unused, unwashed, and returned in its original packaging with all tags and accessories included
• All shipping, packaging, and handling costs associated with returning a faulty item are the customer's responsibility. Barebone does not cover or reimburse return shipping
• If approved, we will issue a one time replacement only. We do not issue cash, store credit, or any form of refund
• Faulty items received by us are never resold. They are returned to the manufacturer or donated to recycling partners

Final Terms

By placing an order with Barebone, the customer agrees to these terms in full. Barebone reserves the right to deny any claim that does not meet the above conditions, and reserves the right to amend this policy at any time without prior notice. This policy constitutes the sole remedy available to customers regarding product defects and supersedes any verbal or written communication to the contrary.

 

Cancellations

Once an order is placed, it enters processing immediately. Cancellation requests are not guaranteed and are subject to a non refundable chargeback fee, charged regardless of cancellation outcome, to cover payment processing costs already incurred.

Chargeback fees by payment method:

Credit Card: 3.50% + ₱15.00

Card Installments: 3 mo 4.00% · 6 mo 6.00% · 12 mo 12.00%

GCash: 2.50%

GrabPay: 2.20%

Maya: 2.00%

DOB (BPI & UBP): 2.80%

Billease: 1.50% + 1.50% monthly interest

Atome: 6.00%

 

This fee is deducted from any refund issued for a cancelled order. By placing an order, the customer agrees to this fee should they choose to cancel. Barebone reserves the right to deny cancellation requests once an order has entered fulfillment.